FAQs

Mighty Dills Pickleball Company Return Policy

At Mighty Dills, we strive to provide our customers with high-quality pickleball paddles, equipment and accessories that meet and exceed expectations. If, however, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction. Please read the following guidelines carefully:

1. Eligibility for Returns:

• Returns are accepted within 21 days of the original purchase date.
• The item must be unused, in its original condition, and in the original packaging.
• Customized or personalized paddles are not eligible for return unless there is a manufacturing defect or an error on our part.

2. Initiate a Return:

• To initiate a return, please contact our customer service team at peter@mightydills.com or 337-257-5211. Provide your order number, the reason for the return, and any relevant details.
• Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.

3. Packaging Your Return:

• Securely package the item in its original packaging, including all accessories and documentation.
• Clearly write the RA number on the outside of the package.

4. Return Shipping:

• Customers are responsible for the cost of return shipping, except in cases of manufacturing defects or errors on our part.
• We recommend using a trackable shipping method to ensure the safe return of your item.

5. Inspection and Refund:

• Once we receive the returned item, our team will inspect it to ensure it meets the return criteria.
• Refunds will be issued to the original payment method within 5 business days of receiving the returned item.

6. Exchanges:

• If you wish to exchange your paddle for a different model, size, or color, please contact our customer service team to arrange for an exchange.

7. Warranty Claims:

• Our paddles come with a 30 day warranty against manufacturing defects. If you believe your paddle has a defect covered by the warranty, please contact our customer service team for assistance.

8. Contact Information:

• Email: peter@mightydills.com
• Phone: 337-257-5211

Thank you for choosing Mighty Dills Pickleball Company. We value your satisfaction and are committed to providing exceptional customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact us.